Do the linens need to be washed before returning them? No, the cost of cleaning and laundering is included in the rental price.
What should I expect when I pick up the linen? The table covers are all professionally steamed/cleaned and pressed. Runners/sashes are all ironed and folded in such a way as to decrease creases. All linens are delivered/picked up in bins, not bags or on hangers. Before pick up we will inform you of the number of bins there will be, that way an appropriate vehicle can be arranged for pick up.
Is there a minimum order required? No. We accept all orders, no matter how small that may be.
Do we rent out décor? Yes we do. You can see all of our rentals in the "Decor Rental" tab on the Home page.
Do you have a storefront? Am I able to drop by at any time? We would love to one day have a storefront but at the moment we are home based. As a result of that, all viewings are by appointment only.
Do we have to pick up the linens ourselves or can we send someone else? It doesn't matter who picks up the linens as long as the remaining balance has been paid or is being brought with the individual picking the linens up.
What is the cancellation policy? You have until 30 days before your event to cancel your order. If cancelled 30 days before, you would receive your full deposit back. In the circumstance that you need to cancel your order less than 30 days prior to the event, your 25% deposit would be forfeited. Knotwood Event Rentals reserves the right to cancel the contract if changes and/or additions are attempting to be made to order within 60 days of the contract fulfillment date.
How do I reserve the linens? A minimum of a 25% deposit is required.
Is there a damage deposit? No there is not. At the time of booking the linens, a credit card and additional info would need to be provided by the client.
What methods of payment do you accept? Visa/Amex/MasterCard/Cash/E-transfer.
*2% Processing Fee Applied to Credit Card Payments.
Do you take last minute orders? Yes we do. We will try our best to fulfill any last minute orders. (Less than 30 days prior to the event)These orders would be subject to paying the full balance at the time of booking.
What are pick up/drop off days? Pick up of rented items is 2 days prior to your event or another agreed upon time between Knotwood Event Rentals and the client. The client agrees to return all rented items on the day agreed upon between both parties. For all items returned late, the client would be charged 25% of their subtotal for all items returned late. We ask that you respect this agreement so that we can fulfill other clients orders on time. *Extended drop off/pick up days are available to weddings outside of the Edmonton area. *
What if my numbers change? Numbers always change from the time the linens are booked right until a few days before your event. Final numbers are required 30 days before the event. In the case of numbers changing after the 30 days, there is no guarantee that we would be able to satisfy the clients request. The revised price change would be added/taken away from the remaining balance. When submitting your final counts for your order, ensure that the count includes all head table, cake table, guest book table, buffet table and gift table linens.
What if some linens get damaged or lost? The client would be liable for any lost or damaged rented items. Full replacement cost would be charged to the clients credit card.